How do I move a shortcut in to or out of a folder?

  1. Tap the Edit button  in the top-right corner.
  2. If the shortcut you would like to move is inside a folder, tap it to open.
  3. Tap the shortcut.
  4. Scroll down and tap “Move Shortcut”
  5. Navigate to where you would like to move the shortcut by tapping in to or out of the folders in your Contact Center.
  6. Tap a spot with a + sign. If it has a white background, there is already a shortcut on this spot. You can choose to replace it or swap the old and new ones.


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